ZutaCore Service & Support

Your success is our success — and our top priority

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Professional, expert guidance and support, every step of the way

The transition to a sustainable data center is a true team effort. We enlist expert project managers, engineers, and installers to ensure your integration progresses smoothly and quickly, from the initial consultation to the final deployment — and beyond.

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Six Simple Steps to a Sustainable Data Center

 
Consult

Client data center requirements and site specifics are discussed in detail during  the initial meeting about your sustainable data center.


Align

A data center cooling solution is proposed that meets the unique goals, limitations, and initiatives of the data center environment and client. 


Confirm

Third-party vendors ensure the data center’s facilities and infrastructure are compatible with the Hypercool liquid cooling system.


Design

Potential hurdles that arise during step three are addressed through the ingenuity of our engineers.


Install

Server retrofits are successfully installed and tested to ensure proper operation of all ZutaCore Hypercool server cooling system components.


Inform

Training is provided to ensure an understanding of the liquid immersion cooling system’s operational best practices and maintenance needs.

Equinix was the first in its industry to commit to being climate neutral globally by 2030, aligned to science-based targets. Two years ago, we began testing the ZutaCore HyperCool solution, keeping dozens of Intel Xeon processors cool at our Co-Innovation Facility (CIF) data center at our Ashburn, Virginia campus. Their HyperCool solution is a simple, quick and easy to scale way to help us advance our climate neutral data center goal.
Zac Smith
Global Head of Edge Infrastructure Services, Equinix

The ZutaCore Service & Support Mission

To exceed customer and partner expectations by consistently delivering enterprise service and support experience.

Promise

Your Satisfaction is our promise

At ZutaCore, we understand the criticality, risk, and impact associated with the system’s uptime, data security, and business continuity. That’s why ZutaCore has recruited the most experienced talent to not just build our global infrastructure, but to also consistently deliver best-in-class enterprise service and customer support.

We put the customer first

We strive to exceed expectations through industry-proven systems, tools, processes, and practices that ensure ZutaCore solutions are successfully deployed and supported effectively — and in a timely manner.

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We stand behind our technology

ZutaCore’s deployed infrastructure is aligned with enterprise data centers and enterprise customer needs, allowing us to meet warranty obligations and time-response objectives.

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We partner with industry leaders

Our relationships with a growing ecosystem of partners  — like Intel, Equinix, CEI, Gigabyte and Rittal — help ensure smooth integrations, global scalability, and high customer satisfaction.

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We provide support on a global level

Our waterless liquid cooling solutions are strengthened by the worldwide reach of our customer resources, from remote technical support and on-site engineering to in-country warranty repairs.

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The ZutaCore Vision

To transform the data industry to zero emissions

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Zutacore Global Service & Support

Comprehensive assistance in six key areas

A greener tomorrow. A great customer experience. These are the commitments informing our every action and interaction.

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Technical Support

  • Support case resolution escalations and triage management
  • Issue replication
  • Remote email, web-portal, and phone support
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Warranty Fulfillment

  • Service inventory planning
  • Inventory management and replenishment (DC and FSL)
  • RMA logistics and management (forward and reverse)
  • Time-response objectives
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Professional Services & Field

  • Solution design consulting
  • Deployment coordination and delivery
  • Field support engineering
  • System and coolant decommissioning
  • Break-fix services
  • Field technical support
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Warranty Repair

  • In-country RMA repair and refurbishing
  • Failure analysis
  • Return to stock and replenishment 
  • Services EOL and EOA planning
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Documentation & Training

  • Training development
  • Training delivery (MLS) management
  • Product documentation development
  • Service documentation development
  • KB, solutions, best practices, whitepapers
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Service & Support Operations

  • Systems and tools
  • Processes
  • Analytics
  • Service supply chain management

Kickstart Your Sustainable Strategy

Take action on your green initiatives with a personalized energy assessment by a ZutaCore Hypercool expert.

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Education and Certification

To help guarantee the success of our partners and customers, ZutaCore offers complete HyperCool certification programs, including subjects on solution engineering, systems deployment, and support and maintenance. 

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SOLVING THE TOP 5 COOLING CHALLENGES OF AI AND HPC

Our eBook discusses why performance- and sustainability-minded operators alike are turning to liquid cooling for a zero-emission data industry.
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