Order Fulfillment Project Management Associate
Department: Operations
Company Overview
ZutaCore is a global organization focused on revolutionizing cooling solutions for the data center industry. We are a dynamic and rapidly expanding startup company specializing in developing innovative direct-to-chip cooling solutions. Our cutting-edge technologies address critical needs in the thriving data center market. We foster a purpose-driven culture built on passion, optimism, and a genuine commitment to our customers and each other.
At ZutaCore
- We share a compelling vision and uphold a strong company culture.
- We are unwavering in our commitment to delivering high-quality products and services.
- We consistently set the industry standard for exceptional service.
- We believe that with determination and creativity, anything is possible.
- We operate as a unified team, fostering a culture of collaboration and winning.
- We take proactive action and assume accountability for our responsibilities.
Responsibilities
- Order Processing Flow: Managing end-to-end operations from Sales Order processing, inventory allocation and replenishment, order packing, shipping, shipment tracking, delivery, installation, and invoicing.
- Post-Purchase Operational Support: Managing after-sales care operations like issue resolution, returns, repairs, and replacements.
- Serve as Central Point of Contact for customers and sales, simplifying the order process.
- Facilitate cross-functional collaboration between departments to streamline processes
- Working closely with the Global Customer Service and Support team to ensure customer satisfaction.
- Use Project Management best practices to improve efficiency and customer satisfaction.
- Monitor and report execution vs. plans and adjust to meet business objectives.
- Adhere to Quality Management System (ISO9001) requirements and procedures.
Qualifications
- Bachelor’s degree in business administration, Operations Management, or a related field.
- Advantage: A formal education in Project Management. PMI certification or similar is preferred.
- Minimum of 2 years of experience in order fulfillment, supply chain, or a related role.
- Minimum of 2 years of experience in customer-facing roles in English.
- Experience in Hardware/Electro-mechanical products development and manufacturing.
- Strong understanding of customer service logistics.
- Proactivity and resourcefulness.
- Multitasking, problem-solving abilities, and attention to detail.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Expert in using Priority ERP system, MS Project, and Excel.
- Proficiency in written and verbal English communication.
Join ZutaCore
At ZutaCore, we offer a stimulating work environment where talented professionals can thrive. If you are passionate about cutting-edge technologies, eager to contribute to a dynamic team, and dedicated to delivering excellence, we invite you to apply today. Join our purpose-driven culture and help shape the future of data center cooling solutions.
To apply, please submit your resume to jobs@zutacore.com.
Sound like you? Apply Today.