Order Fulfillment Project Manager
Department: Operations
Overview
ZutaCore is a global organization focused on revolutionizing cooling solutions for the data center industry. We are a dynamic and rapidly expanding startup company specializing in developing innovative direct-on-chip dielectric liquid cooling systems. Our cutting-edge technologies address critical needs in the thriving data center market. We foster a purpose-driven culture built on passion, optimism, and a genuine commitment to our customers and each other.
Our company has a strong vision and we are dedicated to delivering high-quality products. We are committed to setting the industry standard for exceptional performance. With determination and creativity, we believe anything is possible. We work as a team, fostering a culture of collaboration and accountability. We take proactive measures and assume responsibility for our actions.
Responsibilities
- End-to-end order fulfillment management to ensure timely and accurate processing of all orders.
- Supervise the order picking, packing, and shipping operations, adhering to the highest standards of accuracy and efficiency.
- Coordinate installation services and invoice processing, ensuring clear communication and alignment with customer requirements.
- Oversee customer service logistics, including shipment tracking, issue resolution, returns, repairs, and replacements.
- Develop and implement project plans to improve efficiency and customer satisfaction, applying PMO best practices.
- Monitor and report on key performance indicators (KPIs) and make adjustments as necessary to meet business objectives.
- Facilitate cross-functional collaboration between departments to streamline processes and improve customer outcomes.
- Address any customer complaints or issues, working closely with the customer service team to ensure customer satisfaction.
- Stay current with the latest industry trends and propose improvements to our order fulfillment and customer service logistics processes.
- Adhere to Quality Management System (ISO9001) requirements and standard operating procedures.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or related.
- Minimum of 2 years of experience in order fulfillment, supply chain, or related.
- Proven experience in project management and PMO
- Strong understanding of customer service logistics, particularly post-purchase.
- Capable of managing tasks from initiation to completion, demonstrating proactivity and resourcefulness.
- Multitasking and exceptional problem-solving abilities, and attention to detail.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Excellent communication and interpersonal skills.
- PMI certification or similar is preferred.
- Proficient in using Priority ERP system, Microsoft Project, and Microsoft Office.
- Proficiency in written and verbal English communication.
Join the ZutaCore team
ZutaCore provides an exciting work atmosphere that empowers skilled experts to excel. If you possess a fervor for state-of-the-art technologies, are eager to contribute to a dynamic team, and committed to delivering excellence, we welcome you to apply now. Join our culture that is driven by a sense of purpose and aid in shaping the future of data center liquid cooling solutions.
To apply, please submit your resume to jobs@zutacore.com.